Landbot Web Chatbots Accessibility Statement

This statement applies to the web chatbots provided by Hello Umi SL DBA Landbot, whether embedded in customer websites or used as standalone full-page conversational websites.

This statement does not cover content created by customers or any stylistic modifications made by them that might alter the default chatbot design or functionality.

Our Commitment

At Landbot, we are committed to ensuring that our digital services meet the principles of accessibility as defined by WCAG 2.1/2.2 AA and the requirements of the EU Accessibility Act.

While resource constraints currently limit the pace of accessibility improvements, we are committed to continuous progress. We have implemented a strategy for ongoing enhancements and are actively working towards a more accessible product.

Compliance status

When using our web chatbots, you should be able to:

Zoom up to 200% without loss of content or functionality.
Navigate interactive elements using a keyboard, although some elements currently have limitations.
Use modern assistive technologies such as screen readers (NVDA, VoiceOver, TalkBack) to understand the content, although some elements may not be fully compatible.

Known Limitations

Our most recent audit has identified several areas where accessibility improvements are required:

1. Form & Input Fields

Several input fields (email, number, phone, text, URL, location) and question form elements lack corresponding labels.
Error messages for form and question elements are not fully accessible (e.g., not understandable by screen readers).

2. Interactive Controls

Certain buttons (e.g., second visit, send message, question message buttons) are missing ARIA labels.
Persistent menu elements and some social buttons (Goodbye message) have insufficient contrast in some design templates and lack accessible labels.
Keyboard navigation is broken in parts of the Livechat/Popup interface.

3. Content & Media

Chatbot avatars and images in messages have empty alternative texts.
Some messages are not properly conveyed as relevant to assistive technologies.
“Press enter to send” captions and other textual elements in some design templates show insufficient contrast.
Multiple design templates (e.g., Dark-Blue, Galaxy Vibes, Light Borders, etc.) contain elements with low text contrast.

4. Additional Issues

Specific areas such as file uploads, picture choices, and integrations (Calendly, Stripe) present various accessibility challenges.
Some animations and dynamic elements are non-intrusive but require further review.

Our Roadmap

1. Accessibility by Design: We are embedding accessibility best practices into all future developments by default, ensuring that new web features align with WCAG guidelines from the beginning.

2. Documentation and Planning: To organize and prioritize fixes, we are documenting the effort required to address accessibility issues. A detailed self-assessment has been prepared in line with Annex VI of the EU Accessibility Act, providing a clear roadmap for improvements.

3. Task Prioritization: Critical accessibility issues in our web chatbots will be addressed first, focusing on core interactions such as form inputs, button labels, and basic navigation. Once these are resolved, we will tackle less critical issues to further enhance the user experience.

4. Continuous Improvement: We are committed to conducting periodic accessibility audits to ensure ongoing compliance and prevent the introduction of new barriers.

Feedback and Contact

We welcome your feedback on the accessibility of our web chatbots. If you experience any difficulties or have suggestions for improvement, please contact us:
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‍Email: accessibility@landbot.io
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‍We aim to respond to feedback within 15 business days.

Preparation of this statement

This statement was prepared on April 10th, 2025.