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Customer Experience

Navigate the experience economy with the help of expert articles on customer acquisition, engagement, support, and customer success. Discover expert opinions, actionable tips, and hands-on tactics.

Featured articles

ai and custoomer experience for web design
Customer Experience

AI and Customer Experience for Web Design: What You Need To Know

Jul 27, 2023
|
8
MIN READ
Ian Loew
Owner & Creative Director, Lform
effective ways to measure customer satisfaction
Customer Experience

The Most Effective Ways to Measure Customer Satisfaction

Mar 28, 2023
|
8
MIN READ
Austin Guanzon
Support Manager, Dialpad
chatbot vs live chat
Customer Experience

Chatbot vs. Live Chat: How to Balance Them for Optimal Customer Experience

Mar 24, 2023
|
13
MIN READ
Barbora Jassova
Editorial Manager, Landbot

Latest articles

24/7 customer service chatbot
Customer Experience

How to Provide 24/7 Customer Service with a Messaging Chatbot

Jun 4, 2024
|
6
MIN READ
Raquel Magalhães
Editorial Writer, Landbot
how to boost customer service security
Customer Experience

8 Ways to Boost Your Customer Service Security

May 21, 2024
|
11
MIN READ
Raquel Magalhães
Editorial Writer, Landbot
how to reduce customer support operations costs
Customer Experience

How to Reduce the Cost of Customer Support Operations

Aug 8, 2023
|
7
MIN READ
Austin Guanzon
Support Manager, Dialpad
ai and custoomer experience for web design
Customer Experience

AI and Customer Experience for Web Design: What You Need To Know

Jul 27, 2023
|
8
MIN READ
Ian Loew
Owner & Creative Director, Lform
10 B2B Customer Retention Strategies for Increased Brand Loyalty
Customer Experience

10 B2B Customer Retention Strategies for Increased Brand Loyalty

May 31, 2023
|
8
MIN READ
Diana Morris
Marketing Consultant at BizInfor
effective ways to measure customer satisfaction
Customer Experience

The Most Effective Ways to Measure Customer Satisfaction

Mar 28, 2023
|
8
MIN READ
Austin Guanzon
Support Manager, Dialpad
chatbot vs live chat
Customer Experience

Chatbot vs. Live Chat: How to Balance Them for Optimal Customer Experience

Mar 24, 2023
|
13
MIN READ
Barbora Jassova
Editorial Manager, Landbot
virtual reality and augmented reality customer experience
Customer Experience

Virtual Reality vs. Augmented Reality: Which One Makes for a Better Customer Experience?

Nov 15, 2022
|
6
MIN READ
Shanice Jones
Tech Writer
how to build a customer service chatbot
Customer Experience

How to Build a Winning Customer Service Chatbot

Oct 11, 2022
|
9
MIN READ
David Pagotto
Founder & Managing Director at SIXGUN
customer intimacy strategy
Customer Experience

The Customer Intimacy Strategy: What is it & 7 Effective Tactics to Strengthen it

Sep 13, 2022
|
7
MIN READ
Xiaoyun TU
VP of Growth at Brightpearl
customer support automation
Customer Experience

Which Parts of Customer Support Should you Automate?

Aug 2, 2022
|
6
MIN READ
Milos Kozul
Online Marketing Executive at Authority Hacker
customer emotional loyalty
Customer Experience

7 Ways to Cultivate Emotional Loyalty in Your Customers

Jul 26, 2022
|
7
MIN READ
Yuliia Serdiuk
Outreach Specialist at HelpCrunch
customer experience lessons
Customer Experience

7 Lessons from Top Global Customer Experience Beacons

Jun 14, 2022
|
10
MIN READ
Kiara Miller
Content Marketer
help center bot
Customer Experience

Meet our Help Center Bot: Leveraging Customer Support with a Bot + Human Combo

Mar 22, 2022
|
10
MIN READ
Rafa Basso
Customer Support Manager at Landbot
ux design b2b tech product
Customer Experience

UX Challenges Designing a B2B Product in a Tech Start-Up

Feb 10, 2022
|
11
MIN READ
Isthar Marcon
Product Design Lead, at Landbot
data analytics in customer experience management
Customer Experience

How to Use Data Analytics for Better Customer Experience

Jan 25, 2022
|
12
MIN READ
Dmytro Zaichenko
Marketing Specialist at Coupler.io
personalized customer journey automation
Customer Experience

How to Use Conversational Landing Pages & Automation to Personalize the Customer Journey

Dec 16, 2021
|
9
MIN READ
Kalo Yankulov
Growth Marketer & Co-Founder at Encharge
customer-journey-map-best-practices
Customer Experience

Customer Journey Map Best Practices: A Real Experience from Landbot

Nov 9, 2021
|
6
MIN READ
Anna Gardeta
Lifecycle Marketing Manager, Landbot
streamline-customer-support
Customer Experience

How To Streamline Your Customer Support Across Different Channels

Oct 7, 2021
|
9
MIN READ
Shalini Singh
Content Marketer at Automate.io
increase user engagement
Customer Experience

Web Designers Guide to Increasing User Engagement

Jun 24, 2021
|
9
MIN READ
Jonatan Hernandez
Product Designer at Landbot
customer engagement
Customer Experience

The Ultimate Guide to Customer Engagement in the New Normal

Apr 8, 2021
|
12
MIN READ
Barbora Jassova
Editorial Manager, Landbot
bad-chatbot-customer-experience
Customer Experience

Mitigate the 4 Factors that Make a Bad Chatbot Customer Experience

Sep 10, 2020
|
10
MIN READ
Nahla Davies
Technical Copywriter
experience economy trend
Customer Experience

Experience Economy Trend in 2021: Challenges & Secret Weapons

Nov 28, 2019
|
MIN READ
Jiaqi Pan
CEO, Landbot
customer experience gap
Customer Experience

Closing the Customer Experience Gap: Chatbot’s Guide

Sep 4, 2019
|
15
MIN READ
Barbora Jassova
Editorial Manager, Landbot
conditional logic bot
Customer Experience

Conditional Logic Bot: 3 Ways to Hyper-Personalize CX

Aug 13, 2019
|
20
MIN READ
Barbora Jassova
Editorial Manager, Landbot
improve customer experience
Customer Experience

How to Improve Customer Experience with a “Dumb” Chatbot

Apr 18, 2019
|
15
MIN READ
Fran Conejos
B2B SaaS Marketer
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